Your privacy is our priority

This Privacy Policy ("Policy") describes how ab99 (https://ab99.mom) collects, processes, stores, and protects the personal information of its users. By using the ab99 website or services, you are considered to have accepted the terms of this Policy. Please read it carefully and contact us if you have any questions.

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1 Definitions & Scope

The meanings of some key terms used in this Policy are explained below:

• "Personal Information" means any information that can directly or indirectly identify you — such as your name, address, email, phone number, financial details, and so on.
• "Processing" means any operation carried out on data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Platform" refers to the ab99 website, its mobile version, and related digital services.
• "User" means any person who is registered with or visits the ab99 platform.

This Policy applies only to information collected through the ab99 platform. ab99 is not responsible for the data-collection practices of third-party websites or applications.

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2 What Information We Collect

ab99 may collect the following types of information to provide its services:

2.1 Registration & Account Information

• Full name and date of birth
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (e.g. National ID card)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment method information (bKash, Nagad, Rocket, Upay, or bank account number)
• Transaction history and amounts

2.3 Technical & Usage Information

• IP address, device type, and operating system
• Browser type and version
• Activity logs on the platform (login times, game play history)
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

If you contact our customer support team via live chat or email, the content of that conversation may be stored.

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3 Purpose of Data Collection

ab99 collects and uses your information for the following legitimate purposes:

3.1 Account Management & Service Delivery

Information is needed to create, verify, and maintain your account. This allows us to process your transactions, personalise your gaming experience, and provide bonuses and promotional offers.

3.2 Security & Fraud Prevention

We monitor activity patterns to ensure the security of your account and financial transactions. If unusual or suspicious activity is detected, we take the necessary action.

3.3 Legal & Regulatory Compliance

We collect and retain the necessary information to verify age (confirming 21+), prevent money laundering, and ensure responsible gambling.

3.4 Customer Service Improvement

Information is used to maintain effective communication with you, resolve complaints and queries, and continuously improve platform services.

3.5 Analytics & Development

Aggregate data is analysed to evaluate platform performance, improve the user experience, and plan new services.

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4 Cookies & Tracking Technologies

ab99 uses cookies and similar technologies to improve its services. Cookies are small text files stored on your device that help us remember your preferences and personalise your experience.

• Essential Cookies: Necessary for the core functioning of the platform — login sessions, security tokens, and so on.
• Functional Cookies: Used to remember your preferred language, game settings, and similar preferences.
• Analytical Cookies: Used to analyse platform usage patterns and improve services.

You can control or refuse cookies through your browser settings, though this may limit some platform functionality.

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5 Data Sharing & Disclosure

ab99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and customer support. These partners may only use the information for specified purposes and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement authority, or applicable law. In such cases, we disclose only the minimum amount of information necessary.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, but the terms of this Policy will continue to apply.

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6 Data Security Measures

ab99 applies industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS technology, preventing unauthorised access by third parties.
• Password Hashing: Your password is never stored in plain text; it is protected by a strong cryptographic hashing algorithm.
• Access Controls: Only authorised personnel can access the necessary data, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security testing.
• Data Backups: Regular secure backups are maintained to prevent potential data loss.

Please note, however, that no data transmission over the internet can be guaranteed to be 100% secure. You also bear some responsibility for keeping your account credentials confidential.

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7 Data Retention Period

ab99 retains your personal information for as long as necessary:

• For the entire period your account is active, and after account closure for as long as applicable legal requirements dictate.
• Financial transaction records are retained for the period required for legal and regulatory compliance.
• Where a dispute or legal proceeding is ongoing, relevant information is retained until it is resolved.
• Information collected for marketing purposes is used until you withdraw your consent.

Once the required retention period has passed, data is securely deleted or anonymised.

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8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon a written request, we will provide you with a copy of that information.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you can request that it be corrected. You can update most information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances you can request the deletion of your personal information, though some data may need to be retained due to legal or regulatory obligations.

8.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted — for example, where the accuracy of the data is in dispute.

8.5 Right to Withdraw from Marketing Communications

You can let us know at any time that you wish to stop receiving promotional emails or messages. Essential service-related communications will continue.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

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9 Privacy of Minors

The ab99 platform is intended only for users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. Our account registration process includes an age verification step. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

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10 International Data Transfers

ab99 primarily provides services focused on Bangladesh. However, due to the nature of our technology infrastructure, your information may be stored on servers outside Bangladesh. In such cases, all data is processed under the same high standard of security measures, and no unauthorised third party is given access to this information.

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11 Third-Party Links & Services

The ab99 platform may have connections to payment service providers such as bKash, Nagad, Rocket, Upay, and bank portals. These third-party services have their own privacy policies, and ab99 is not responsible for their data-collection practices. We recommend that you read the privacy policies of these organisations.

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12 Policy Changes & Updates

ab99 reserves the right to amend or update this Privacy Policy as needed. For significant changes, we will notify you via a notice on the platform or by email. Continuing to use the platform after a change has been made will be considered acceptance of the updated policy. The date of the most recent update will always be displayed at the top of this Policy.

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13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our privacy team will review your request and respond within a reasonable time.