Help Centre
ab99 Frequently Asked Questions
Bonuses, account verification, withdrawals, and support — everything you want to know about ab99, clearly laid out in one place.
After joining ab99, many players have questions — what are the deposit rules, what are the bonus conditions, how do you withdraw money, or where can you get help if something goes wrong. This page provides direct and detailed answers to all of those questions. If you cannot find the answer, contact our 24/7 live chat or email support — the team is always ready.
Limits & Controls
Yes, ab99 offers a cooling-off option. If you feel you need a break for a while, let the support team know via live chat or email and your account will be temporarily deactivated for the chosen period. During this time, you will not be able to log in or place bets.
Contact the support team for permanent or long-term self-exclusion. Once the request is received, your account will be closed and opening a new account under that name will not be permitted. This is an important step in ensuring responsible gambling.
Some common signs are: repeatedly placing bets to chase losses, losing focus on family or work, spending beyond your budget, or being unable to stop playing. If you feel this way, pause and seek help. You can find more information on our responsible gambling page.
No. ab99 is for players aged 21 and above only. Age is verified during registration and identity documents may be requested later as well. Keeping minors away from gambling is part of our policy.
First, inform our support team — they will help you with cooling-off or self-exclusion. For professional help, contact your nearest mental health centre or a trusted counsellor. More guidance is available on the responsible gambling page.
Account Verification
Verification is usually requested before a significant first withdrawal, or when large transactions occur on the account. As part of security and fraud prevention, you may be asked to submit documents at any time.
A National ID Card (NID), passport, or driving licence — any one of these is accepted. A recent bank statement or utility bill may be requested for address verification. Documents will be accepted as long as the image is clear and the document is not expired.
ab99 uses SSL encryption to keep all data secure. Submitted documents are only accessible to authorised staff and are not shared with third parties. Read our privacy policy page for more details.
The reason for rejection will be communicated by email. This usually happens when an image is unclear, a document is expired, or the submission is incomplete. Resubmit the correct documents or ask for help via live chat — the team will assist in resolving the issue.
Yes, this is mandatory. The name registered on your ab99 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal may be held.
Withdrawals
The minimum withdrawal amount at ab99 is ৳800. Requests below this amount will not be processed. Please check your balance before requesting a withdrawal.
No, this is not possible. For security reasons, withdrawals are sent only to a wallet or bank account registered in your own name. Transfers to third-party accounts are not accepted and such requests will be declined.
Yes. ab99 processes withdrawals seven days a week, twenty-four hours a day. Funds arrive within the standard timeframe at night, on Fridays, or on public holidays — there is no extra delay.
Withdrawals are generally completed within 10 to 45 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. Bank transfers may take a little longer depending on the bank's own processing time.
Bonuses & Offers
Open a new account and make a minimum first deposit of ৳300. The bonus will be added to your account automatically. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus — giving a total balance of ৳2,000. The maximum bonus is ৳15,000.
Wagering is calculated on the bonus amount only, not on the deposited funds. The wagering requirement is 10x. Example: if you receive a ৳1,000 bonus, you need to wager ৳10,000 (1,000 × 10) to withdraw winnings from that bonus.
Most slots, fishing games, and general casino games on ab99 count toward wagering. Certain specific games or special bet types may count partially or not at all. Check the terms and conditions page or live chat for the latest information.
No. The welcome bonus applies only once per player — on the first deposit only. If the same person attempts to claim the bonus by opening multiple accounts, those accounts may be closed.
Yes, an active bonus can be cancelled through the support team. However, please note that cancelling a bonus will also void any winnings earned from that bonus. The originally deposited funds are not affected.
Contact & Support
Before getting in touch, have ready your account username or email, the transaction date and amount (if the issue is financial), a brief description of the problem, and a screenshot if possible. This helps resolve issues faster.
Yes, ab99 support is active seven days a week, 24 hours a day. Reach out at night, on holidays, or at any time — someone is always ready to respond.
The ab99 support team provides service in both Bengali and English. Players who are comfortable speaking or writing in Bengali are welcome to contact us in Bengali without hesitation.
There are two ways to get in touch: live chat — log in to the site and chat directly for an instant response; and email — write to [email protected], which is effective for detailed issues. Service is provided in both Bengali and English on both channels.
The more detail the better. Clearly state your account information, the nature of the problem, the time it occurred, and any relevant transaction details. Attaching a screenshot speeds up the resolution. If the description is unclear, the support team may follow up to confirm, which can delay the solution.
Still have questions? We are ready to help
If the answers above have not satisfied you, contact our support team directly — in Bengali, 24/7.
Chat with us on Live Chat — instant response